Terms of use

All items and products presented on the website are available based on the title and detailed description of the product. Any additional products or accessories that may appear in the photos of each product are only there for the purpose of enriching the photography and are of course not included in the price, which concerns only the product, as stated in the title of each listing and described in detail in corresponding description.

  • All product prices are in euros and include the applicable VAT.
  • All product prices refer to the purchase of products in cash and only through the website and not from the store.
  • When a product is listed on our website at a promotional price, then the specific price applies to it and no other additional discount may be provided to products of the same category.
  • There is a right to change the products, according to the store’s policy. It goes without saying that the exchange is made with products of equal value and that it is absolutely necessary to return the product to be exchanged and its packaging in excellent condition and to present the corresponding document. For reasons of hygiene, changes or returns are not accepted for products that have been opened or even slightly damaged in their packaging.
  • Orders are shipped within the Greek territory. The shipping costs of the order, where there are any that are borne by the customer, appear automatically in the order and are included in the final cost.
  • Our company makes every effort for the availability of the products displayed on our website and in any case guarantees timely information to customers regarding the availability of the products of their orders. It goes without saying that the customer has the right to cancel an order in the event that one of its products is not available.
  • Our company has the right to confirm a customer’s details by phone during their first order, as well as phone confirmation of orders with special features, such as their high monetary value.
  • Our company has the right to deactivate accounts, through which fictitious (fake or continuously canceled) orders are systematically registered.
  • Cancellation of an order can only be done through the messaging function of the customer’s account. In the event that the order appears on the account as “in progress”, which means that it has been shipped, then its cancellation can only be done by phone.
  • Our company makes every effort to accurately record all the data and information, prices and product descriptions contained on the website, always subject to spelling, typographical or other errors.
  • Our company reserves the right to unilaterally modify the terms of use of the website at any time with the sole obligation to simultaneously post the new terms of participation in the corresponding “Terms of Use” area of the website.

REFUND – WITHDRAWAL

The customer has the right to cancel the purchase made through the preci-ous.com online store, within 14 days from the day of receipt of the product.

Refund Conditions

  • The product must not have been used, not even to test it, nor in any way to have opened or tampered with its packaging and the distinctive tags and labels it may carry.
  • The exchange process should be carried out within 14 days from the date of receipt of the product.
  • The product must be shipped by the customer with prepaid and insured shipping along with proof of purchase and in appropriate packaging to protect the product.

Refund Process

The customer must contact the company’s Customer Service department either by email (info@preci-ous.com) or by phone (23730-24787) within 14 days from the day of receipt and communicate their request for a refund. After consultation with the company, he should send the product he received to the address:

Precious
Eligmon 18
Tk. 63200
Nea Moudania

Upon receipt of the return by the company, the product will go through the necessary quality control so that the refund process to the customer is approved. The Precious company undertakes to proceed with the refund of the product value as well as the transport value, if it has been approved and after the quality control, within (ten) 10 days and to notify the customer via an informative email.

It is clarified that in any case, the total cost of returning the order to the headquarters of preci-ous.com, as well as any commissions (e.g. withheld costs in case of bank payment), are borne entirely by the customer.

Personal Data Management Policy

Our company stores and manages the personal information of those registered as members of the website exclusively for their service and for the processing of orders.

Our company does not lend, sell, rent or in any way provide the personal data of registered members of our website to anyone, in any way and for any reason. Provision of such information can only be made upon written request of the user-member of the website and a court decision, in accordance with the current legislation.

Cookies Policy

Cookies are small data files that are stored on the hard disk of the person visiting a website, to keep statistics (in order to determine popular internet areas, etc.) and to facilitate the user’s access to the desired website .

Cookies do not pose any risk to the user’s computer system or files. A user who does not wish to collect information through cookies, has the possibility, through a setting in his internet browser, to delete the existing ones and choose either to automatically reject future cookies, or to decide on the rejection or acceptance of each specific cookies on his computer with the unavoidable consequence of making it more difficult or impossible to use certain parts of the site.

 

See more here: //www.aboutcookies.org/